eahepty.com

Shipping & Delivery

Thank you for shopping with AICHA FOOD AU PTY LTD. We offer shipping to the United States, Canada, the United Kingdom, Europe, Australia, and other international destinations available during checkout. Available destinations, shipping methods, delivery estimates, and shipping charges may vary according to the delivery address, products ordered, carrier availability, and local import restrictions. If a destination is not available during checkout, we are currently unable to ship to that location.

1. ORDER PROCESSING

Orders are generally processed within 2–3 business days after payment authorization. Business days do not include Saturdays, Sundays, or public holidays observed at our fulfillment location.

Processing may take longer during:

  • Collection launches;

  • Promotional events;

  • Black Friday and Cyber Monday;

  • Christmas and other holiday periods;

  • Periods of unusually high order volume;

  • Payment or fraud-prevention reviews; and

  • Product availability or quality-control checks.

Processing time is separate from carrier transit time. Delivery estimates begin after an order has been processed, dispatched, and accepted by the shipping carrier. Orders requiring additional payment or address verification may be placed on hold until the necessary information has been confirmed.

2. SHIPPING METHODS AND ESTIMATED DELIVERY TIMES

The shipping methods available for an order will be displayed during checkout.

Estimated carrier transit times after dispatch include:

  • United States and Canada

    • Standard Shipping: approximately 7–12 business days

    • Priority Shipping: approximately 5–7 business days

  • United Kingdom

    • Standard Shipping: approximately 7–15 business days

    • Priority Shipping: approximately 6–10 business days

  • Australia, Europe, and Other International Destinations

    • Available shipping methods and estimated delivery times will be displayed during checkout. Estimates depend on the destination, carrier, customs processing, and local delivery network.

All delivery periods are estimates unless we expressly identify a delivery date as guaranteed. An estimated delivery period does not include order-processing time, customs processing, carrier disruptions, or delays caused by circumstances outside our reasonable control.

3. SHIPPING CHARGES (FREE SHIPPING)

We are pleased to offer Free Standard Shipping on all eligible orders. Unless explicitly stated otherwise during promotional events or for special express services selected at checkout, no additional standard shipping charges will apply to your purchase.

4. STANDARD AND PRIORITY SHIPPING

Standard Shipping

Orders shipped using Standard Shipping are processed through our regular fulfillment queue and sent using the standard carrier service selected for the destination. Garments are carefully folded and placed in protective apparel packaging before being placed in an appropriate shipping mailer or box. Minor creasing may occur during transit. Customers should follow the care label attached to the garment before steaming, ironing, washing, or otherwise treating the fabric.

Priority Shipping

Priority Shipping uses an expedited fulfillment or carrier service where available. Priority Shipping does not eliminate normal order verification, customs processing, carrier disruptions, or delays outside our reasonable control. Any priority processing or delivery estimate displayed during checkout applies only to the specific order and destination for which it is offered.

5. ORDER CONFIRMATION AND TRACKING

After an order is placed, we will send an order-confirmation email to the email address provided during checkout. An order-confirmation email confirms that we received the order. It does not necessarily mean that the order has been accepted, processed, or dispatched. Once the order has been dispatched, we will send a shipping-confirmation email containing the available tracking number and tracking link. Carrier tracking information may take approximately 48–72 hours after dispatch to appear or update in the carrier’s system. If tracking information has not updated after 72 hours, please contact us at [email protected].

6. ORDER VERIFICATION AND FRAUD PREVENTION

To protect customers and reduce unauthorized transactions, certain orders may be reviewed before shipment. We may contact you to confirm order, payment, billing, shipping, or identity-related information. If requested information cannot be verified, we may place the order on hold or cancel it and issue an applicable refund to the original payment method. Security reviews may increase processing time. We will not request your complete payment-card number by email.

7. QUALITY CONTROL FOR APPAREL

Before dispatch, garments may be inspected for visible quality issues involving:

  • Stitching;

  • Zippers;

  • Buttons and fasteners;

  • Fabric condition;

  • Color and style;

  • Size selection; and

  • General product presentation.

Quality-control procedures are intended to reduce fulfillment errors but do not replace any rights available under our Return and Refund Policy or applicable law.

8. SIZE, COLOR, ADDRESS, AND ORDER CHANGES

Customers should review all order information carefully before completing checkout, including:

  • Garment size;

  • Color;

  • Quantity;

  • Shipping address;

  • Email address; and

  • Telephone number.

You may request an order change or cancellation by emailing [email protected] as soon as possible. We generally allow requests within 12 hours after checkout, but we cannot guarantee that a change or cancellation will be completed before processing or dispatch. A change or cancellation is not confirmed until you receive written confirmation from us.

Once an order has been dispatched or transferred to a shipping carrier, we may be unable to change:

  • The shipping address;

  • The selected size or color;

  • The ordered products;

  • The shipping method; or

  • The recipient information.

If an order has already been dispatched, any available return or exchange will be handled under our Return and Refund Policy.

9. PRODUCT AVAILABILITY AND BACKORDERS

Product availability may change due to demand, inventory discrepancies, collection launches, or restocking delays. If we learn that an ordered item cannot be shipped within the time stated when the order was placed, we will notify you and provide the available options.

Depending on the circumstances, you may choose to:

  • Accept a clearly stated revised shipping date;

  • Select an available replacement product, size, or color;

  • Cancel the affected item for a full refund to the original payment method; or

  • Cancel the entire order where appropriate.

Store credit may be offered as an optional alternative, but it will not replace a refund to the original payment method when a monetary refund is required by applicable law. If we cannot fulfill an item and do not obtain any consent required for a shipping delay, we will cancel the unshipped item and provide a prompt refund.

10. SHIPPING DELAYS

Delivery estimates may be affected by circumstances outside our reasonable control, including:

  • Severe weather;

  • Natural disasters;

  • Carrier service interruptions;

  • International aviation or transportation disruptions;

  • Customs inspections and clearance delays;

  • Local postal disruptions;

  • Remote or regional delivery locations;

  • Public holidays;

  • Peak shopping periods;

  • Incorrect or incomplete delivery information; and

  • Government restrictions or other legal requirements.

If we cannot ship an order within the time stated at checkout, or within the period required by applicable law when no shipping time was stated, we will notify you. Where required, you will be given the choice to:

  • Consent to a revised shipping date; or

  • Cancel the affected order and receive a full and prompt refund for the unshipped merchandise.

Carrier transit delays occurring after dispatch may be outside our direct control, but we will provide reasonable assistance with available tracking and carrier inquiries.

11. CUSTOMS, DUTIES, AND IMPORT TAXES

International shipments may be subject to:

  • Customs duties;

  • Import taxes;

  • Value-added tax;

  • Brokerage charges;

  • Handling fees; and

  • Other government-imposed charges.

Unless expressly stated during checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility. Customs authorities may require personal information, identification, tax information, or payment before releasing a parcel. We do not control customs decisions, charges, inspections, or clearance times. Refusing to pay applicable import charges may result in the package being returned, delayed, abandoned, or destroyed by the carrier or customs authority. Any refund or deduction will be determined under our Return and Refund Policy and applicable law.

12. ACCURATE DELIVERY INFORMATION

Customers are responsible for providing a complete and accurate delivery address and reliable contact information. Please include, where applicable:

  • Apartment, unit, or suite number;

  • Building name;

  • Street number and street name;

  • City and state or province;

  • Postal or ZIP code;

  • Country;

  • Telephone number; and

  • Any necessary delivery instructions.

We are not responsible for delays caused by incomplete or inaccurate information supplied by the customer. If you identify an address error, contact [email protected] immediately. We will attempt to update the address if the order has not yet been dispatched, but we cannot guarantee that a change will be possible.

13. DELIVERY ATTEMPTS, UNCLAIMED PARCELS, AND RETURNED PACKAGES

Customers should provide a delivery location that is reasonably safe and accessible. A carrier may:

  • Leave the parcel in a safe location;

  • Deliver it to a reception desk or authorized location;

  • Redirect it to a collection point;

  • Request a signature;

  • Attempt redelivery; or

  • Return it to the sender.

These procedures depend on the carrier and destination. If a parcel is returned because of an incorrect or incomplete address, refusal, unpaid customs charges, repeated failed delivery attempts, or failure to collect it, we will contact you after receiving and inspecting the returned parcel. Subject to applicable law and our Return and Refund Policy, reasonable return-shipping, customs, or redelivery costs may be deducted from an applicable refund or charged before reshipment. We will not charge a customer for costs caused solely by our own fulfillment or addressing error.

14. LOST, DAMAGED, OR MISSING PACKAGES

If tracking shows no movement for an unusual period, the package appears lost, or the package arrives materially damaged, contact us at [email protected] as soon as reasonably possible.

Please provide:

  • Your order number;

  • The recipient’s name;

  • The delivery address;

  • The tracking number;

  • A description of the problem; and

  • Photographs of the parcel and products if the shipment arrived damaged.

We may need to open an investigation with the carrier before issuing a replacement or refund. Do not discard damaged packaging or products until we confirm that they are no longer needed for the carrier investigation. Nothing in this section limits any non-waivable rights available under applicable consumer-protection law.

15. PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but you cannot locate it, please:

  • Confirm that the shipping address on the order is correct;

  • Check around the delivery location;

  • Ask household members, neighbors, reception staff, or building management;

  • Check for a carrier notice or collection-point delivery; and

  • Contact the carrier for available delivery details.

If the parcel still cannot be located, contact [email protected] promptly so that we can review the shipment and determine whether a carrier investigation is available. A “delivered” tracking scan does not automatically determine responsibility. Each claim will be reviewed according to the available delivery evidence, this Shipping Policy, and applicable law.

16. SPLIT SHIPMENTS

An order containing multiple garments may be shipped in more than one package due to inventory location, item availability, package size, or fulfillment requirements. If an order is split into multiple shipments, you may receive separate tracking numbers and delivery dates. You will not be charged additional shipping fees solely because we divided an order into multiple packages.

17. SANCTIONS COMPLIANCE

You may not use the Services if you are located in, organized under the laws of, or ordinarily resident in any country or territory subject to sanctions or embargoes imposed by the United States or other applicable authorities. You represent and warrant that you are not identified on any applicable sanctions list, including those maintained by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC). We reserve the right to suspend or terminate access to the Services if we determine, in our sole discretion, that such access may violate applicable sanctions laws or regulations.

18. CONTACT US

For shipping questions, order changes, tracking assistance, or delivery issues, contact:

AICHA FOOD AU PTY LTD